Effective January 1, 2024
COMMITMENT TO YOUR PRIVACY
This site is operated by the Jacquelyn. We want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Privacy and Personal Information Control Policy:
We Acknowledge Your Right to Privacy and Control Over Personal Information.
At the Jacquelyn, we prioritize your understanding of the information collection process and its usage. We firmly believe in granting you complete control over your Personal Information. Any disclosure of your information is contingent on your prior consent, subject to specific conditions outlined below. We neither sell your information nor engage in spamming activities. Our Privacy Policy governs data collected on our website, www.thejacquelyn.com (“Site”), and our club, the Jacquelyn, at 1114 22nd St., Sacramento, California (“Club”). For the Jacquelyn Website Policies, the Site encompasses Jacquelyn’s mobile applications for Member use. This Privacy Policy undergoes annual updates.
Our Privacy Policy addresses common user queries:
What information do we collect?
For Jacquelyn site and Club usage, we collect essential information: name, street address, telephone number, email address, and guest names. Credit card or bank details are also required for membership fees and service charges. Member applicants provide personal data for membership evaluation. Usage records, event participation, appointments, and purchases are maintained. Site visits trigger IP address and browser data collection for statistical and security analysis.
We utilize PeopleVine, Sonato Alliance, GoCardless, Stripe, DocuSign, and Elvis in the Building for various functionalities, with respective privacy policies provided by each service.
On www.thejacquelyn.com we collect information from you when you respond to a survey or fill out a form.
When is my information given out?
Personal details, excluding credit card and bank information, are accessible to the Jacquelyn’s customer service and management personnel only. Sharing may occur within our member clubs with your consent. Membership application materials are restricted to the Membership Committee and Club management. A PCI-compliant third-party processor securely stores credit card details. During club reciprocity programs, necessary personal information is disclosed to network administrators.
Does the Jacquelyn sell my information to third parties?
We do not sell, rent, or lend Personal Information without prior consent, except for specified guidelines (e.g., disclosure to service providers working for us).
What do you use my personal details for?
- Security: Verify your identity using name and email.
- Processing Transactions: Facilitate applications, transactions, inquiries, and requests.
- Improving Club and Site: We continually strive to improve our website offerings based on the information and feedback we receive from you. We also enhance services based on purchasing history and preferences.
- Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- Providing Information: Deliver targeted events, notices, and offering information.
- Using Service Providers: Engage third-party providers for business operations, ensuring confidentiality.
- Enabling Sonato and Sonato Alliance: Facilitate participation in the network with user consent.
- Analytics: Utilize site analytics for traffic analysis on an aggregated basis.
- Law Enforcement: Cooperate with law enforcement and other parties in compliance with legal requirements.
- Unintended Access: Implement industry-standard practices to protect privacy; promptly notify in case of a data breach.
- Acquisition: In mergers or acquisitions, Personal Information may be transferred to the acquiring entity.
- To improve our website.
What Personal Information do you collect for Private Events, and how is it stored and used?
For Private Events, we collect host Member details, contact information, credit card information, guest names, and specific event details. Credit card details are stored securely, and information is used solely for conducting the event. No marketing activities are undertaken, and information is not disclosed to third parties beyond essential business requirements.
Will I be added to any mailing lists?
Email addresses are not sold or lent for purposes other than Club or Site use. Unsolicited emails are not sent, except for essential Club communications. Users can unsubscribe from email services at any time.
What do you use cookies for? How can I opt out?
Cookies are used for essential site functionality and improved services. Users can opt-out of non-essential cookies during their initial Site visit. Although cookies do not personally identify users, refusing them may affect site functionality.
How do I contact you?
For inquiries about this Privacy Policy or site practices, contact us at [email protected] or write to Customer Support, The Jacquelyn, 1114 22nd St., Sacramento, CA 95816.
Rights Under the California Consumer Privacy Act (effective 1/1/20):
The California Consumer Privacy Act (CCPA) grants rights regarding Personal Information disclosure, online disclosure, and deletion requests. Requests or questions can be directed to [email protected]
Rights Under the California Privacy Rights Act (effective 1/1/23):
The California Privacy Rights Act (CPRA) enhances CCPA by introducing additional rights and obligations for companies collecting personal information. Users have rights to access, correct, limit use, delete, opt-out, and receive equal service and price. Companies must adhere to data retention, vendor supervision, audit obligations, and data minimization.
Children’s Online Privacy Protection Act Compliance:
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people at least 13 years old or older.
Data Breach Response:
In the event of a data breach, Jaquelyn ensures emergency measures, prompt user notification, cooperation with law enforcement, and corrective actions with professional advisors’ assistance.
Your Consent
By using our site, you consent to our website privacy policy.
How will I be notified of changes?
Amendments to the Jacquelyn Website Policies are posted on the Site, with updated terms effective immediately.
Effective: February 10, 2025
The Jacquelyn’s SMS Privacy Policy
This SMS Privacy Policy is for SMS communications only – this does not supersede The Jacquelyn’s Privacy Policy, available here.
The Jacquelyn is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, share, and protect your personal information when you receive text messages from us. By subscribing to our SMS messaging service, you consent to the practices described in this policy. This SMS Privacy Policy applies to text messaging services provided by The Jacquelyn and is effective as of the date indicated above.
You agree to receive informational and conversational messages (tour appointment reminders, event information, updates, etc.) from The Jacquelyn. The Jacquelyn uses PeopleVine and Active Campaign to send SMS messages. Message frequency may vary. Message and data rates may apply. You can opt-out at any time by replying “STOP.” For assistance, reply “HELP” or visit our Privacy Policy and Terms of Use.
If you have any questions or concerns regarding this SMS Privacy Policy, please contact us at [email protected] or write to Customer Support, The Jacquelyn, 1114 22nd St., Sacramento, CA 95816.
SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.
- Information We Collect
When you subscribe to receive SMS messages from us, we may collect the following types of information:
- Phone Number: We collect your mobile phone number to send you text messages.
- Opt-In Information: If you opt-in to receive text messages from us, we store your consent information.
- Message Content: We may collect the content of messages you send to us.
If you wish to update your personal information, please contact us at [email protected] or write to Customer Support, The Jacquelyn, 1114 22nd St., Sacramento, CA 95816.
- Use of Your Information
We use the information we collect to:
- Send you text messages related to The Jacquelyn’s tour appointments, programs, events, and updates.
- Provide customer service and support related to SMS communications.
- Improve our services and communications.
- Ensure compliance with applicable laws and regulations.
- Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- Third-Party Vendors: We may share your personal information with third parties that help us deliver our messaging services, such as platform providers (PeopleVine & Active Campaign) and phone companies.
- Legal Compliance: We may disclose your personal information when required by law, such as responding to legal requests or government inquiries.
No personal data will be shared with third parties for marketing purposes. Your opt-in data and consent for receiving SMS will not be shared with third parties.
- Data Security
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Opting Out
You have the right to opt out of receiving text messages from us at any time. To do so, reply with “STOP” to any message you receive from us. Once you opt-out, you will no longer receive text messages from us. If you are still receiving text messages from us after you opt-out, please contact us at [email protected] or write to Customer Support, The Jacquelyn, 1114 22nd St., Sacramento, CA 95816.
- Children’s Privacy
Our SMS service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us to have it removed. If we determine that a user of our SMS service is under 13, we will not use or maintain their personal information.
- Changes to This Policy
We may update or modify this SMS Privacy Policy from time to time. If there are any significant changes in how we handle your personal information, we will notify you by sending a text message, email, or by posting a notice on our website.